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Terms and Conditions

1.0 First Clean

For your first window clean we will charge double the 4-week quoted price including any extensions or conservatories. 

 

1.1 How Your Windows Will be Cleaned 

Our pure water cleaning system is very effective at cleaning general dirt from your windows. If you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive,  staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.

2.0 How Often Your Windows Will be Cleaned

We work on a 4 or 8 week schedule. We ask for some flexibility on time scales due to weather or other factors.

2.1 Bad Weather

Thankfully in Scotland, rainwater is usually pure water. If it rains it will keep rinsing the windows so it usually doesn't affect your clean. If the weather is severe or can cause a poor standard of clean we will rearrange the clean to a better day and update you by text.

2.3 Turning Us Away and Access

We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean, it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.

2.4 Cancellation

If for any reason you wish to cancel our services you have the right to do so at any time up to 24 hours before your next clean. This can be done by email to info@thekiltedcleaner.com or mobile 07305-353536.

 

3.0 Complaints

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return within the week to re-clean your windows for free. Please note that complaints made after 24 hours may not be re-cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.

4.0 Payment

Customers joining our 4 or 8 weekly rounds are required to pay via our direct debit system GoCardless which can be set up here. Payments are then automatically collected 5 days after each clean.
Customers booking one of the services such as gutter clearing who are not joining our regular rounds are required to pay by credit or debit card on the day of the clean.

5.0 Dogs

We love dogs and don’t mind working around them, but we cannot work in a garden with too much dog mess, I do provide a dog mess cleaning service also. A fixed £5 cleaning fee will be added if the dog mess needs picking up to clean your windows properly. 

6.0 How Your Data is Used

Your data will be used to keep track of services provided, scheduled cleans as well as payments due and paid, if you opted in to receive new service updates, you will get emails promoting new services.

To provide the best service possible we use your contact details to update you on your cleans.

Your details are shared with third party companies Squeegee and GoCardless to help manage the schedule and payments, but will never be sold with any other companies.

We will hold on to your details while you are our customer. Once we no longer provide a service your details will be deleted within 1 year.

You can find out more information about your rights on https://www.gov.uk/government/publications/data-protection-rights-for-data-subjects/data-protection-rights-for-data-subjects

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